Contact Company Alliances to become an Xempower Support:Manager reseller.

Powerful job management solution - records and tracks IT support requests

Web-based - requires no additional client software

Daily e-mail notification - of job status

SMS alerts - for out of hours notification

In today’s business world nearly every organisation is dependant on their IT system. This means that when a problem occurs it needs immediate resolution. A modern IT network can require the skills and experience of several people to troubleshoot and solve a problem. This can ultimately lead to issues with ownership and communication.

Customers - both internal and external - expect and deserve fast and specific response to their questions and problems.

To deliver this, you need in place systems and processes that are specifically designed to manage users support issues quickly and efficiently.

Web-based job management solution

Support:Manager from Xempower is a job management solution that records and tracks support requests.

Accessible from a browser, it requires no additional software to be installed on the user’s PC, and enables them to quickly and easily log any IT issue.

The system monitors the status of each support item on a daily basis and notifies the user, support manager, and designated senior management of any outstanding IT support issues.

Each support issue has a separate tracking log so that the user can see the current status of their issue(s).

The application resides on a server and is accessed by a browser and its features include:

• Simple input screen with a number of authentication levels (administration and user etc)
• Jobs are tracked with daily e-mails indicating state of resolution and current job status
• SMS alert capability for notification out of hours

• Configurable job types for grouping of issues
• A comprehensive selection of standard reports including: total jobs, outstanding jobs, jobs by users etc.

Support:Manager has a section to hold user details, hardware and contact information to aid problem solving.

It can also be easily modified to meet any customer’s specific requirements.

Contact us for more information or apply to become a reseller