Contact Company Alliances to become an Xempower Campaign:Manager reseller.

Sophisticated inbound customer and outbound campaign management for call centres

Centralised information storage

Import multiple data formats

Integrated SMS bulk message sender

If you focus on understanding the needs and behaviour of your customers you will be able to build a better relationship with them, ultimately leading to increased sales.

With call centres playing an increasing role, this can de-personalise the relationship with the customer unless the contact process is properly managed and the right information is obtained and stored on file.

In addition, it is important that agents in a call centre environment are properly managed to maintain maximum efficiency.

Effectively control and manage customer contact

Campaign:Manager from Xempower is a powerful but easy to use solution that enables you to control and effectively manage the processes surrounding customer contact.

It offers sophisticated campaign and customer management that will help maximise agent efficiency and improve customer relationships.

At the core of Campaign:Manager is a centralised and comprehensive database that provides for the secure storage and access of key customer and campaign information in one place, including:

• Customer contact details – including address and telephone numbers
• History of campaigns carried out
• Definable search fields – contract dates etc

The powerful management features in Campaign:Manager enable administrators to:

• Quickly define and upload new campaigns and call processing for agents to control their daily activity
• Run selective procedures to identify data allocated against a campaign e.g. records where a contract is due to expire within the next X months

Outbound campaigns can be automatically populated with pre-cleansed TPS and active numbers, or can be allocated to CRM campaigns to manage customer databases.

The agent screen either allocates a call to make which can be manual or via power dialling (linked to an Avaya phone system), or displays a contact screen to allow customer call backs to be tracked and reported on.

Calls that are completed can be reported on via the manager screen.

Contact us for more information or apply to become a reseller