Diamonds Sales Performance is a CRM /  ERP solution that currently includes campaign management, email marketing, sales force automation, order processing, product catalogue, service management, project management, HR management, employee management and more designed to be as flexibile as possible, easy to change and adapt fast so that it stays current and relevant at all times.

• Diamonds Lead management allows you to manage your sales leads effectively. By applying your own sales workflows and by monitoring and enforcing your own configured best practice guidelines, you can ensure that all necessary steps are followed through your lead qualification process. This leads to increased qualification efficiency in determining whether your leads are potential opportunities.
• Opportunity management, much like lead management, embedded workflow and best practice guidelines can help you manage your sales opportunities more effectively. Through enforcement of best practice and monitoring of this you are able to ensure the required steps are taken to assess the opportunity, make proposals and close.
• Order management, users are able to maintain an overview of opportunities that have been converted to orders, and workflow and best practice can also be adopted around the management of these orders. Order management is also a strong point for integration with other applications via web services, allowing you to achieve complete visibility of all of your orders and their status.
• Comprehensive contact management, allows you to maintain all information pertaining to your contacts that can aid you in your sales cycle. Contact relationships can be maintained, task can be assigned against specific contacts, and completed actions can be logged. Through a comprehensive activity log, you are able to have a clear overview of your interactions with the each contact. A contact search wizard along with a quick view recent contacts list, allow you to quickly access contact information when required
• Account and Company management allow you to maintain extensive information from multiple addresses and contact information through to financial and trading information. Contacts can be added or associated to accounts/companies and leads or opportunities can be started quickly from the company properties screen. As with contacts, tasks can be assigned and actions can be logged. All of this can be viewed via an extensive activity log, giving a clear overview of previous interactions with the company. Previous and active projects (leads & opportunities) can also be quickly viewed via the properties screen.
• Partner management. Through company categorisation partners can be managed with the same functionality that is available in Account Management. By applying specific partner management workflows, partners can also be managed according to your own partner specific best practice guidelines.
• Activity management. Future activities can be scheduled and activities that have already occurred can be logged against leads and opportunities. In depth history logs are available against all leads and opportunities showing all best practice tasks and ad hoc tasks performed, documents attached, change of status in the workflow, changes to opportunity contacts, changes to sales teams, actions performed such as letters sent, emails sent, telephone calls made etc.
• Sales Support documentation is available against your leads and opportunities as dictated by the workflow template being followed. Documents are accessible via a tab page made available as part of the properties screen of the relevant activity, meaning that all necessary workflow documentation is only a matter of a few clicks away.
• Attachments, any additional information in electronic format that may have been required or utilised as part of the workflow, can be attached to the relevant lead or opportunity. These documents are then easily accessible from the properties screen. The ability to attach any additional collateral used, is not only vital to the sales cycle itself but also to the process of continual review and improvement in your own best practice guidelines.
• Role-based Dashboards are available for different roles whether they are sales team members, managers or executives. The flexibility of the solution together with its graphs and report capabilities mean that many views can be generated, allowing for data to be rolled up, rolled down and separated by team member, time period or product type.
• Key Performance Indicators dials can be incorporated into dashboards or properties screens, giving users a quick overview of their performance against set benchmarks across the system. Best Practice compliance can be monitored in this way along with general sales activity performance.
• Graphs & Charts solution contains a number of graphically rich graphs and charts that are adopted to give quick visual reference of the state of information in the system along with your business activities.
• Drill-down Reports - Various reports can be generated that display information in list format and have the added features of hierarchical information structuring along with drill to detail functionality.
• Best Practice measurements - Reports are available displaying best practice compliance and performance information against opportunities, allowing you to gain a detailed overview of your best practice performance in relation to sales performance.
• Campaign Management – an integrated marketing and sales solution that will serve us all better and lead to improved sales performance. It includes:
• Data Import Wizards which will normalise your data by checking if the company and or contact already exists and then decide to add a new record, update an existing one or relate a new record to another e.g. add a new contact to an existing company. You can also load in leads and opportunities at the same time, plus you can add data with default data values, if you so desire.
• Data Cleaning Wizards will make sure that your data is clean, for example, make the first character in name fields is in uppercase, so you don't need to worry about tidying up your data prior to loading.
• Data Profiling Wizards allows extensive flexibility to build campaigns targeting companies, company categories, contacts, contact categories, opportunities, leads, forecasted opportunities, previous campaigns, email tracking options such as previously sent emails, opened, clicked thru, forwarded and much more.
• Email Campaign Delivery and Monitoring allows you to schedule your campaign tasks when you need, it displays the status to-date and allows you to respond with second and subsequent emails for example, to emails opened, clicked through, or based on the number of times the email was opened etc.
• Campaign Reporting & Analysis presents you the results of your campaign to date including statistics of emails sent, opened, clicked through, unsubscribed, email error, queued for sending etc. Further detailed analysis shows you the number of times the email has been opened and forwarded. From lists you can access company and contacts properties to investigate and progress into sales.
• It's developing so fast,we need to add in Service Management, Project Management, Employee Management, Project Management and more. 

Diamonds Sales Performance is something special and as far as we know the only integrated Campaign Management and CRM solution that allows you to easily and quickly embed and measure sales best practicess so that you can continuously improve marketing and sales performance. If you are a potential referral or reseller partner then please Contact us?

Diamonds Sales Performance is so flexible that if ambitious Sales Consultants wanting to go to market with their own branded Integrated Campaign Management and CRM solution with their own sales methodology, sales processes, specific vertical sector processes and or sales best practice can now do so. If this interests you then please Contact us?

Business Owners, Sales Directors and Sales Managers if you happen to be reading this don't let your consultants recommend anything else without taking a look at Diamonds Sales Performance. If you want to design your own sales best practice processes with expert advice then you can, just please Contact us.